Operations

A full suite of dashboards, solving risk mitigation to branch reporting and every process in between.
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Integrations Include:

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Hard-working analytics for hard-working operations teams

Faster Month-end Reporting
Efficient Incentive Calculations
Fraud Identification and Risk Analysis
Transparent Data Dictionary

Profitability at the most granular level

Don’t assume profitability based on “averages of averages”. Connect to your data at the most granular level including interchange on transactions and interest spreads on individual products. 

Related

CUSTOMERS INSIGHTS

Powerful ML/Al-driven engagement,
segmentation, and predicitive actions

Gemineye data lakehouse metrics summary
Definition Customization
Gemineye data lakehouse metrics summary

Definition Customization

Definition Customization documents fully integrated into the solution and design to ensure your team knows exactly how all fields move from source to the data warehouse to the dashboards and reports.

Advanced Lakehouse Monitoring

Advanced Lakehouse Monitoring

Advanced Lakehouse Monitoring documents fully integrated into the solution and design to ensure your team knows exactly how all fields move from source to the data warehouse to the dashboards and reports.
Gemineye data lakehouse metrics summary

75 integrations and counting

We currently support over 75 integrations – even the ones that other data analytics providers won’t touch. Our integrations incorporate leading credit union and bank solutions, like consumer loan and mortgage originations, digital banking, CRM / MRM, third-party data vendors, and more.

Gemineye integrations infographic

Sick of waiting until month-end reporting?

With the Gemineye Lakehouse, get your insights TODAY – not at the end of the month. With detailed, daily reporting, your teams can manage what’s in front of you – not in the rear-view mirror.
operations-feature-1

Sick of waiting until month-end reporting?

With the Gemineye Lakehouse, get your insights TODAY – not at the end of the month. With detailed, daily reporting, your teams can manage what’s in front of you – not in the rear-view mirror.
operations-feature-1

Eliminate cumbersome incentive calculations

Branch incentive calculations become cumbersome and time-consuming fast. With Gemineye, hundreds of hours per year in manual effort can be automated to focus your time on “what’s next” and not “what did we do in the past”.
deposit accounts by product category

Eliminate cumbersome incentive calculations

Branch incentive calculations become cumbersome and time-consuming fast. With Gemineye, hundreds of hours per year in manual effort can be automated to focus your time on “what’s next” and not “what did we do in the past”.
deposit accounts by product category

Fraud pattern identification and risk analysis

With deep transactional insights, fraud detection, RDC limit calculation, and check-hold analysis allows your teams to strike the right-balance of risk mitigation and customer service. With embedded machine learning and artificial intelligence, fight risk with cutting-edge tools.
Gemineye Data Lakehouse transaction analysis report

Fraud pattern identification and risk analysis

With deep transactional insights, fraud detection, RDC limit calculation, and check-hold analysis allows your teams to strike the right-balance of risk mitigation and customer service. With embedded machine learning and artificial intelligence, fight risk with cutting-edge tools.
Gemineye Data Lakehouse transaction analysis report

Hear from Our Clients

Gemineye’s robust, mature framework is built on Microsoft’s cloud platform. These are people steeped in credit union operations and terminology, as well as experts in deriving meaning from data. Win-win.
Toby King-Operations
Toby King
CIO
CapEd CU
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Sick of waiting until month-end reporting?

With the Gemineye Lakehouse, get your insights TODAY – not at the end of the month. With detailed, daily reporting, your teams can manage what’s in front of you – not in the rear-view mirror.
operations-feature-1

Sick of waiting until month-end reporting?

With the Gemineye Lakehouse, get your insights TODAY – not at the end of the month. With detailed, daily reporting, your teams can manage what’s in front of you – not in the rear-view mirror.
operations-feature-1

Eliminate cumbersome incentive calculations

Branch incentive calculations become cumbersome and time-consuming fast. With Gemineye, hundreds of hours per year in manual effort can be automated to focus your time on “what’s next” and not “what did we do in the past”.
deposit accounts by product category

Eliminate cumbersome incentive calculations

Branch incentive calculations become cumbersome and time-consuming fast. With Gemineye, hundreds of hours per year in manual effort can be automated to focus your time on “what’s next” and not “what did we do in the past”.
deposit accounts by product category

Fraud pattern identification and risk analysis

With deep transactional insights, fraud detection, RDC limit calculation, and check-hold analysis allows your teams to strike the right-balance of risk mitigation and customer service. With embedded machine learning and artificial intelligence, fight risk with cutting-edge tools.
Gemineye Data Lakehouse transaction analysis report

Fraud pattern identification and risk analysis

With deep transactional insights, fraud detection, RDC limit calculation, and check-hold analysis allows your teams to strike the right-balance of risk mitigation and customer service. With embedded machine learning and artificial intelligence, fight risk with cutting-edge tools.
Gemineye Data Lakehouse transaction analysis report

75 integrations and counting

We currently support over 75 integrations – even the ones that other data analytics providers won’t touch. Our integrations incorporate leading credit union and bank solutions, like consumer loan and mortgage originations, digital banking, CRM / MRM, third-party data vendors, and more.

Gemineye integrations infographic

News and Resources

Ann Ditlow and bento box
Ann Ditlow: Data Analyst at 4Front CU

Welcome to our very first edition of “A Day in the Life of a Data Analyst,” featuring the equally talented and down-to-earth Ann Ditlow, Data Analyst at 4Front CU. Ann ...

gemineye quorum anniversary
Gemineye and Quorum Federal Credit Union Celebrate Five-year Anniversary

The team at Gemineye is excited to announce their five-year anniversary with Quorum Federal Credit Union, a $1.1B organization headquartered in Purchase, NY. Quorum is an entirely-online credit union with ...

gemineye logo and databricks logo with confetti
Gemineye Announces Partnership with Databricks

  Gemineye (formerly The Knowlton Group) has partnered with Databricks, the world’s leading data and AI company. Gemineye’s innovative data analytics architecture, called the Gemineye Data Lakehouse, is run entirely ...

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How to Eliminate Reporting Bottlenecks That Slow Down Credit Union and Community Bank Operations

How to Eliminate Reporting Bottlenecks That Slow Down Credit Union and Community Bank Operations

At most credit unions and community banks, getting a report means asking someone. A branch manager needs performance numbers, so they email the analyst. A CFO wants an updated view...
READ NOW
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Operations FAQs

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How Can Operations Help Your Team?

Access the same technology that Fortune 50 companies use

Level up your accounting game with common-sense capabilities

Know what your customers want today, and tomorrow

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News and Resources

Gemineye at Jack Henry Connect 2026

Gemineye at the 2026 Jack Henry Connect Conference

The Gemineye Team is Attending the 2026 Jack Henry Conference, and It’s A Big One! Jack Henry is celebrating their 50th anniversary this year, and we are thrilled to be attending this event. Jack Henry’s Symitar platform was the first core we integrated over a decade ago, and our first six clients were all Symitar shops. With Jack Henry’s historic anniversary in full swing, this year’s conference is bound to be a good one, and we are going all out, too. Find our booth #328 in the back row, right by the service desk, and look for our floor decals with our new “16-bit data heroes.” Stop by our booth to learn about the breakthrough tools we’ve been developing in ’26, including contextual AI and profitability modeling, and have a conversation about your data journey with our team of data experts. Explore New Products and Services Learn more about the capabilities of our new lakehouse version as well as our AI assistant product, a modern, easy-to-use product different from anything on the market. And if you’d like to see our AI assistant in action (who wouldn’t?), we’ll be hosting two live demos during the conference, led by our Solutions Manager Craig Alexander. Our ai demo sold out at the Corelation Conference last May, so snag your seat early. 👉 Click here to grab a seat at our demo. Book a 1:1 Consultation If you’d like to set up a 1:1 time to talk with the Gemineye team about our business use capabilities or take a technical deep-dive, you can schedule time with us here. Our booth team are experts in data and you’ll be able to talk well beyond the technical depth of the standard booth rep level. 👉 Click here to schedule a 1:1 session with us. Snag Our Legendary Swag Our swag has developed something of a reputation over the past couple years. Stop by our booth to browse our variety of swag, including custom socks, pennants, thermal mugs…and a new spin on build-your-own-Legos. Learn More About Gemineye’ Analytics Suite Before You Attend Interested in learning more about Gemineye’s Data Lakehouse and analytics tools before the event? Browse the solutions we provide and teams we help!

The 2026 AI Sentiment Report

Examining the Correlation Between AI Usage and AI Sentiment in Community Financial Institutions In May and June of 2026, Gemineye conducted primary source research on AI, with the goal of examining the correlation between AI usage and AI sentiment among credit unions and community banks. 30 credit union and community bank employees from almost every business unit were surveyed, whose responses were contrasted with AI research from global leaders Gartner and Qualtrics. The results were eye-opening. A disconnect between the executive push for AI and the organizational capability to do so became clear. And your overall feelings on AI were quite surprising. What You’ll Learn from This Report How financial institutions are currently using AI The disconnect between the executive push for AI and the organizational capability to do so How community FI employees like you feel about AI in Q2 2026 High risk vs low risk AI models Why This Guide Matters for Credit Unions and Community Banks This report will help you understand where your financial institution sits within AI usage and sentiment as compared to your peers, including fascinating results from many departments.

semantic models for credit unions

[Video]: Semantic Models 101 for Community FIs

Let’s talk semantic models for community financial institutions. There’s a lot of misconceptions about them. In this video, we discuss the basics of semantic models, break down myths, and share the facts on what you need to know to make an informed analytics decision for your team without getting persuaded by chatter. Exploring Common Semantic Model Questions Fielded from Credit Unions and Community Banks Gemineye’s COO Matt Jefferson and Director of Business Development Maggie Chopp answer: Whether centralized analytics teams are better than departmental analysts Why unified semantic models ensure consistency If there should ever be a cap on how many fields your semantic model should have Why the misconception of limiting number of fields is holding back your analytics potential How credit unions are successfully integrating data from multiple sources without complexity  Full Transcript Alicia Disantis: Are centralized analytics teams better than departmental analysts? And Matt I will ask you that question. Matt Jefferson: I think centralized analytics teams there, they’re great for consistency and governance. Department analysts are great for kind of speed and the business contacts. I think the real win, no matter what you do in an organization, is when you really have them working with the same semantic model, the same governance principles. You know, I think at some level, you always end up with some level of decentralized, analytics. Maggie Chopp: We’ve seen a couple kind of creative configurations this year, and there’s nothing saying that they can’t work. Well, again, given the, the base semantic model like Matt mentioned, that’s kind of the key to making it all flow. But we have a number of credit unions we’ve talked to this year who have very interesting designs that work for their teams, depending on who rolls up to who. But it works nicely again, with the base model. We have a credit union that as an example that brought in data from their collections platform. A lot of that would never, ever hit the core. But it brought them a lot of value when it came to their repossessions. They ended up making a lot more money knowing which of their resellers were getting them the most margin. And again, that’s not something you’re going to find in a core provider. You’d really need a data warehouse to assess something like that. Alicia Disantis: Should there ever be a cap on how many fields your semantic model should have? Matt Jefferson: No, there should be an artificial cap. Right? Business questions evolve. You know, I always say that every financial institution is like a fingerprint, right? You know, it’s a financial institution, but it is a little bit different. Right? And the right solution, the technology solution, everything makes it very easy to adapt to your your business needs, right, to add the things you need. Do you really want to wait for someone to say like, hey, all of our clients need that particular data field before you can access it? Maggie Chopp: I’m gonna add a little caveat, which is it’s not always good to bring everything. And we want to, you know, optimize for efficiency. We want it to run quickly. Run well. But just from speaking from experience, the credit you and I worked at and all the credit runs we talked to, everybody needs something else. Like every single day. The models are great. We just need to add one more thing. And one thing that we’ve observed is that, some providers will make it really difficult to do that. You’ll have to go way back in time. There’s, a statement of work to draw up. There’s all this kind of finagling just to get one additional data field, which really, it shouldn’t be that complicated. We have a bring it all approach. And so bringing something like a single data field in is it is easy and it should be easy. And if it’s ever not, you should reassess how you’re doing it. And on top of that you know, the concept of even having placeholder fields is somewhat meaningful. We found pretty regularly talking to credit unions. They might all have a different definition of something. But if we keep placeholders in the code for different persona types or different segmentations that are credit unions already use, we don’t even have to go about adding a field, so to speak. We’re just using that credit unions logic. So no, we should never be limiting how many fields should be in a semantic model. Want More Data Analytics best practices? Check out our Data Teams page.

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